Privacy Policy

Last updated: October 17, 2026

Restore ("we", "us") sells and supplies home oxygen concentrators and accessories. This policy explains what personal information we collect when you use this website, how we use it, and the choices you have. If you have questions, contact us at hello@restore-oxygen.com or +1 (212) 555-0148.

1. Information you give us

You may send us information through the forms on this site:

the "Write to us" and "I need it!" request forms: your name, email address, phone number and message;
the "Call me back" form: your phone number;
the free booklet form: your email address.

Please do not include health information you do not need to share. We only use what is needed to answer your request.

2. Information collected automatically

When you visit the site, our web server records standard technical data such as your IP address, browser type, the pages you open and the time of your visit. We use this data to keep the site running, to fix problems and to protect against misuse. We do not use advertising cookies or third-party tracking tools on this website.

3. How we use your information

to reply to your questions and requests;
to call you back or arrange delivery and setup, when you ask us to;
to send the free booklet you requested;
to keep our records of orders and warranty claims;
to keep the website secure and working correctly.

We do not sell your personal information, and we do not use it for third-party advertising.

4. Who we share it with

We share information only with service providers that help us run the business, such as the web hosting and email delivery services that send your form messages to our team, and with carriers when we deliver an order. These providers may process data only to perform services for us. We may also disclose information when the law requires it.

5. How long we keep it

We keep enquiry and request messages for up to 24 months after the last contact. We keep order and warranty records for as long as the law requires for accounting and product safety. Server logs are kept for up to 90 days.

6. Your choices and rights

You can ask us to show, correct or delete the personal information we hold about you, and you can ask us to stop contacting you. Send your request to hello@restore-oxygen.com. We will reply within 30 days. Depending on where you live, you may also have further rights under local data protection law.

7. Security

We use reasonable technical and organisational measures to protect your information. No method of sending information over the internet is completely secure, so please avoid sending sensitive details, such as payment card numbers, through the forms.

8. Children

This website is not directed at children under 16, and we do not knowingly collect personal information from them. If you believe a child has sent us information, contact us and we will delete it.

9. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed. Continued use of the site after a change means you accept the updated policy.

10. Contact

Restore
27 West 24th Street, Suite 4C, New York, NY 10010
Phone: +1 (212) 555-0148
Email: hello@restore-oxygen.com